Due to the diversification of IT services such as cloud services and mobile, more and more companies are moving away from conventional Excel management and introducing ITSM (IT service management) systems. On the other hand, there may be many companies that have introduced the ITSM system but have not been able to utilize it.
We not only introduce what is ITSM system but also support the utilization of the ITSM system.
For example, a large amount of event information of the operating system may be registered as a ticket for the ITSM system, and important information may be buried and no one can manage it. By setting appropriate output settings and filtering event information and eliminating unnecessary event information, only the necessary information can be managed by the ITSM system. With such proactive measures, it is generally possible to reduce the number of events by about 70%.
Also, even if you operate the help desk with the ITSM system, it is meaningless if the contact points remain disjointed. By reviewing the current business flow and unifying the contact points, it will be possible to accumulate knowledge and improve operational efficiency.
By utilizing the ITSM system in this way, it will be possible to utilize the spare time to effectively utilize the accumulated data such as incidents and knowledge, improve services, and improve quality.
Three features
Support not only for ITSM system introduction but also for utilization
With abundant ITSM system introduction results, it is a support service that looks at utilization such as dealing with points that are easy to trip during operation and improving business processes in accordance with ITIL. Please contact us for migration from the existing ITSM system.
Compatible with both on-premises and cloud environments
The ITSM systems can be either on-premises or cloud ( ServiceNow ), depending on the customer’s request. The management target can also be integrated and managed in various environments such as AWS and VMware.
Providing various services such as educational services
We provide various services that streamline IT services, such as educational services for operators and managers, automation services (RPA) including GUI operations using software robots, and manned monitoring 24 hours a day, 365 days a year.
ITSM system usage example
- Integrated management of IT services such as system operation and help desk
- IT service visualization
- Manual incident registration automation
- Collect scattered knowledge and share it with all members
ITSM system introduction/utilization support example
| Industry | User size | Correspondence contents | Target process |
|---|---|---|---|
| IT industry | Number of employees: Approximately 2,000 Number of bases: 200 locations nationwide | We carry out call center outsourcing operations, and utilize ITSM systems to improve ITIL operations centered on incident management. | Incident management |
| Manufacturing industry | Number of employees: Approximately 34,000 | We are developing, maintaining, and operating information systems within the group, and we are using ITSM systems to improve ITIL operations. | Incident Management Problem Management Change Release Management |
| Wholesale business | Number of employees: Approximately 5,300 | Improve ITIL-based system operation and inquiry response operations related to department IT operations. Migrating from a previously used ITSM systems | Incident Management Problem Management Change Management |
| Manufacturing industry | Number of employees: Approximately 1,800 | Build an integrated system of user inquiries and system failure incidents | Incident Management Problem Management Change Management |
| Wholesale business | Number of employees: Approximately 2,000 | Design process for improving operational operations of information systems within the group, and build an incident / change release management platform using the ITSM systems | Incident Management Change Release Management |